Last updated: June 2026

Mama Kitchen (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you order food, book events, or contact us through our website.

This policy complies with the EU General Data Protection Regulation (GDPR) and applicable German data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

Mama Kitchen
Chemnitz, Germany
Email: info@mamakitchen.de
Phone: +49 177 8019332

2. What Data We Collect

We may collect the following types of personal data:

  • Contact details: name, email address, phone number, delivery address
  • Order information: items ordered, order history, payment status
  • Reservation details: date, time, party size and catering requests for events
  • Communication data: messages sent via our contact form or email
  • Newsletter data: email address if you subscribe to our newsletter
  • Technical data: IP address, browser type, device information, pages visited
  • Cookie data: preferences and usage information (see Section 8)

3. How We Use Your Data

We use your personal data for the following purposes:

  • Processing and fulfilling your food orders
  • Managing table reservations
  • Responding to enquiries and customer support requests
  • Sending order confirmations and service-related communications
  • Sending marketing communications (only with your consent)
  • Improving our website, menu, and customer experience
  • Complying with legal obligations (e.g. tax and accounting records)
  • Preventing fraud and ensuring website security

4. Legal Basis for Processing

Under the GDPR, we process your data on the following legal bases:

  • Contract: to fulfil orders and reservations you have requested
  • Consent: for newsletter subscriptions and marketing emails
  • Legitimate interests: to improve our services and ensure website security
  • Legal obligation: where required by law (e.g. financial record-keeping)

5. Data Sharing

We do not sell your personal data. We may share your data with trusted third parties only when necessary:

  • Payment processors to complete transactions
  • Delivery partners to fulfil your order
  • Booking platforms for table reservations
  • Email service providers for newsletters and notifications
  • IT and hosting providers who support our website
  • Legal authorities when required by law

All third-party processors are required to protect your data in accordance with GDPR requirements.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Order and payment records: up to 10 years (as required by German tax law)
  • Contact form enquiries: up to 2 years after resolution
  • Newsletter subscriptions: until you unsubscribe
  • Website analytics: typically up to 26 months

7. Your Rights

Under the GDPR, you have the following rights:

  • Access: request a copy of the personal data we hold about you
  • Rectification: request correction of inaccurate data
  • Erasure: request deletion of your data (“right to be forgotten”)
  • Restriction: request limitation of how we use your data
  • Portability: receive your data in a structured, machine-readable format
  • Objection: object to processing based on legitimate interests or for marketing
  • Withdraw consent: withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at info@mamakitchen.de. We will respond within one month. You also have the right to lodge a complaint with a supervisory authority; in Germany, this is your local Landesdatenschutzbehörde.

8. Cookies

Our website uses cookies and similar technologies to ensure proper functionality and to understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

  • Essential cookies: required for the website and shopping cart to function
  • Analytics cookies: help us understand visitor behaviour (only with consent)
  • Preference cookies: remember your settings and choices

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect website functionality, including the online shop.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes secure connections (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately at info@mamakitchen.de.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.

12. Contact Us

For any privacy-related questions or to exercise your data rights, please contact:

Mama Kitchen
Email: info@mamakitchen.de
Phone: +49 177 8019332